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FAQ

FAQ

 

Finding the Right Products for You


On pyndelala.com you are able to browse products by Category, Skin Type, or Skin Condition. Simply visit the pyndelala.com homepage and use the drop-down menu that best suits your needs.

 

Searching by Keyword


There is a search box located at the top right of each page on pyndelala.com. Simply type in the name of a product or other search term and click Go and you will be brought to a search results page.

 

Find a Pyndelala Skincare Professional


pyndelala.com is proud to work with thousands of professional skincare partners. Click here to use our Skincare Professional Locator to find a Pyndelala Skincare Professional near you.

 

What is Diversion?


Diversion is when products are sold in "unauthorized" places. For example, all genuine Pyndelala products are sold exclusively through authorized Pyndelala skincare professional partners, on www.pyndelala.com, or through an authorized online retailer. Pyndelala products that you find outside of these places are considered to be "diverted." Click here for a list of Authorized Retailers.

 

Why is Diversion Bad?


Diverted products can be counterfeit, diluted, old, or expired formulas that may not be safe to use. This means if you buy our products from any other outlet other than an authorized retailer, we cannot guarantee that they are authentic Pyndelala products that will perform as tested.

 

Are You in Danger?


Contaminated or counterfeit products could cause irritation or even infection.

 

Who is Diverting Products?


Products are diverted by unauthorized distributors and other dishonest individuals who seek profit in piracy.

 

What Can You Do to Help Stop Diversion?


Don't risk it, don't buy it! And tell your friends about the potential danger of diverted products! If you see a Pyndelala product for sale outside an authorized Pyndelala retailer, please send us an e-mail to info@pyndelala.com with the city, state and name of the location where you saw the products. We will conduct a full investigation.

 

Anti-Diversion Procedures and Policies

1.Exclusive product coding is used to track the movement of Pyndelala products. This is the method for tracing products to industry diverters.
2.Ongoing intelligence procedures are in place to further uncover diversion schemes, including those involving misuse of the Internet.
3.Diversion information can be communicated to Pyndelala Sales Staff or to the Security Department by e-mailing us at info@pyndelala.com.

 

Animal Testing


Pyndelala does not test any of its products or any of its ingredients on animals, anywhere in the world nor does Pyndelala delegate this task to others. The only possible exception is if regulatory authorities required it for safety or regulatory purposes.

 

If you have not found what you are looking for. Our Customer Service Specialists are available to assist you Monday through Friday from 9:30am to 6pm BJT by  Email:info@pyndelala.com.