We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. 


If you have any questions, you can contact us by:



To contact our Customer Care Team, please email: Email:




No. 13, Maonan Road, South China Modern Chinese Medicine City, Nanlang Town, Zhongshan City,Guangdong,China



Customer Service Hours:

Contact Center Hours:

Mon - Fri: 9:3am-6pm BJT





For undamaged and incorrectly delivered products:


We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.


We will be responsible for the item return fee and handling fees.


When returning, please contact us first. After negotiation, and get the return address, please keep the original packaging of the products in the same state as when receiving the product. Then send us the shipping number of the returned product, and we will refund the product after receiving them and checking them.


We will arrange delivery within 1-3 working days after receiving the returned package.


Please refer to the SHIPPING INFORMATION for specific arrival time.


In the case of product breakage:


If the product is damaged due to transportation, you can contact us for refund or resend.


When the product is damaged due to transportation and needs to be refunded or reissued, you need to take pictures of the package and the product first, contact us and send these photos or videos to us. We will refund or resend according to your choice when confirming that the situation is in line with the requirements.


You don't have to bear the freight when refunding, we will refund the money in full. We will arrange a refund within 1-3 working days after confirming the situation. There is no need to send the damaged products back to us.





For undamaged and incorrectly delivered products:


For undamaged and incorrectly delivered products, if you want to exchange goods, please contact us for communication first, and get the return address. Moreover, you don't need to bear the freight for return, and the freight amount depends on the local conditions. The handling fee for replacement is for our account, and you don't have to bear any handling fee.


In case the delivery is correct and undamaged:


If you receive the goods. If you want to exchange goods for personal reasons, you need to contact us to get the qualification and address of exchange. In this case, you need to bear the freight sent back, and the freight sent out will be borne by us, and the freight will be charged according to local standards, you don't have to bear the handling fee. The handling fee will be borne by us.



Please refer to the shipping policy for specific arrival time.





If you are approved, your refund will be processed, and your credit card or original payment method will be automatically refunded within 1-3 working days after we receive the goods.

Pyndela reserves the right to refuse a refund on any order returned.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at

Please contact our Customer service at to get the return address.


Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible according to applicable law, Pyndela, Inc disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Pyndela, Inc does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Pyndela, Inc. makes no warranties regarding the functionality, utility, or cosmetic appearance of any product ordered. shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.


Limitation of Liability

Pyndela, Inc shall not be liable for any direct, indirect, incidental, special, exemplary, or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Pyndela, Inc has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Participation Disclaimer

Pyndela, Inc does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Pyndela, Inc is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Pyndela, Inc reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property rights of another or (d) offensive or otherwise unacceptable to Pyndela, Inc in its sole discretion.


Payment Methods


Accepted Payment Methods:


For Online Orders Only:


Credit Card/PayPal: The payment method is charged at checkout and an order is placed with Pyndela, Inc. When a refund is requested, the funds may take 1 - 3 business days to transfer back to your account or credit card.

Both PayPal and Credit Card payments are processed on PayPal & Oceanpayment official website, we do not store your bank information, it is safe and convenient for you to pay. And your shopping is guaranteed and protected by them.



At present, we only support shipping to America. You don't have to pay for transportation. We will process the delivery within 1-3 working days after you place the order. Transportation takes 7-10 working days.


When Returning or Exchanging Items:

When you need to return goods, you need to:

  1. First, contact us through or Tel: 0760-89961088, confirm the situation with us, and get the return address.
  2. The product must be in the original packaging and unused. To complete your return, we need a receipt or proof of purchase. Products received with improper packaging will not receive credit and will be returned, and shipping charges incurred.
  3. You need to tell us the shipping number sent back and keep in touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.
  4.  PLEASE NOTE: Credit, refund or exchange will be issued after your package is received. Pyndela is not responsible for lost or damaged packages.
  5. Unless otherwise specified by our staff, the customer is responsible for the return shipping cost of the product.
    Return freight charges are not reimbursable unless the return is due to a manufacturer’s defect or a direct result of an error on our part. 
    If possible, we ask that you return the item in the original packaging. If this isn’t possible, we respectfully ask that you carefully and securely pack the item for shipment. Items damaged during shipping are the responsibility of the shipper and will be declined.